ORDER SHIPPING

Ciocomiti accepts orders for delivery within Italy.

SHIPPING CONDITIONS – EUROPEAN AREA

Ciocomiti confirms receipt and acceptance of the order by sending an automatic order summary email to the email address provided by the Customer.

We require a direct contact telephone number in case we need to reach you.

Ciocomiti prepares the goods included in the order and hands them over to the Courier.

The time required to hand over products to the Courier can be found in the "Order Dispatch Times" section and varies depending on the payment method selected.

Deliveries are made on business days, Monday to Friday, between 8:30 AM and 6:00 PM. No deliveries are made on public holidays.

We do not dispatch orders on Fridays. This means that orders confirmed by 11:59 PM on Thursday will be handed over to the Courier on the next business day, which is normally Monday, except in exceptional circumstances.

All orders placed on ciocomiti.com are shipped via GLS Courier using Standard Delivery.

Estimated delivery times to the Customer's address are detailed in the "Courier Delivery Times and Methods" section. These times are indicative and may vary due to force majeure events, adverse traffic or road conditions, strikes, or actions taken by public authorities.

SHIPPING COSTS

Shipping costs are borne by the Customer and amount to €8.00, including VAT.

Free shipping is available for orders over €60, taking into account any discount codes applied.

For further information, please contact Ciocomiti Customer Service through the Contact page.

When receiving your delivery, please check the following in the presence of the Courier:

• The number of packages delivered matches the quantity indicated on the shipping document provided by the Courier.

• The packaging is not visibly damaged, tampered with, wet, unusually light, or otherwise altered, particularly with regard to its sealing materials. All our packages have an identification label containing the recipient's details and are sealed with customized adhesive tape.

Any visible damage or discrepancy in the number of packages must be immediately reported to the Courier in writing on the delivery note.

If it is not possible to verify the integrity of the products at the time of delivery, we recommend signing the delivery receipt "Subject to Inspection".

For further information, please contact Ciocomiti Customer Service through the Contact page.

ORDER DISPATCH TIMES

The time required to hand over an order to the Courier varies depending on the payment method selected.

Payment via PayPal, Credit Cards and Shopify Payments

Orders placed and confirmed by 11:59 PM on business days will be handed over to the Courier within the following two business days.

For example, if an order is placed and confirmed on Monday, it may be handed over to the Courier by Wednesday.

The Courier's estimated delivery time must then be calculated from the date on which the order is handed over to the Courier.

COURIER DELIVERY TIMES AND METHODS

When an order is ready for shipment, GLS sends customers a notification indicating the scheduled delivery date.

Customers may change the delivery location by accessing the GLS portal and selecting from the available delivery options.

If the Customer wishes to change the delivery address communicated by GLS, they must make the necessary arrangements independently through the GLS website.

It is not possible to arrange a specific delivery time, and the Courier does not provide advance telephone notification before delivery.

Customers can independently track their shipments using the tracking link provided in the shipping confirmation email.

Unfortunately, we cannot select the individual Courier responsible for delivering your order. Therefore, if you experience unsatisfactory delivery service, please let us know. We will do our best to help improve the service.

Standard Delivery

Standard Delivery is carried out on business days, between 8:30 AM and 6:00 PM.

Delivery is generally completed within 1–3 business days from the date the order is handed over to the Courier in most areas of Italy.

Delivery times for islands and remote or hard-to-reach areas may vary.

Possible GLS Service Disruptions

If GLS is unable to begin or continue transporting a shipment due to circumstances beyond its control, this shall not constitute a breach of the contract entered into with the sender.

However, GLS shall make every reasonable effort, under the circumstances, to begin or continue transporting the shipment.

Examples of force majeure events include, but are not limited to, disruptions to land transport routes or air routes due to adverse weather conditions, fires, floods, wars, riots or civil unrest, actions taken by governmental or other authorities (including, but not limited to, customs authorities), labor disputes, or obligations involving GLS or third parties.