RIGHT OF WITHDRAWAL

The Buyer has the right to withdraw from the contract concluded with the Supplier, without any penalty and without providing any reason, within 14 days from the date of receipt of the products purchased on www.ciocomiti.com.

To withdraw from the contract, the Buyer may (must) complete the withdrawal form provided below or prepare and send the Seller an explicit statement expressing their decision to withdraw from the contract.

After exercising the right of withdrawal, the Buyer must return the products to the Supplier within 14 days from the date on which they notified the Seller of their decision to withdraw from the contract.

The costs of returning the goods shall be borne by the Buyer, who shall also be responsible for any loss or damage to the products during transport.

In addition to complying with the deadlines and procedures described above, the right of withdrawal shall be considered properly exercised if the following conditions are also met:

• The withdrawal form (see below) or another explicit statement expressing the intention to withdraw from the contract must be submitted within the deadlines established by these General Terms and Conditions of Sale.

• The products must be returned in their original packaging, intact, sealed and undamaged.

If the right of withdrawal is exercised in accordance with the prescribed procedures, the Supplier shall carry out the necessary checks to verify the condition and compliance of the returned products and shall refund the amounts due within 14 days from the date on which the Supplier receives the returned goods.

The Supplier shall issue the refund using the same payment method used by the Buyer to purchase the returned products, unless otherwise agreed between the parties.

If the procedures and deadlines for exercising the right of withdrawal are not complied with, the Buyer shall not be entitled to a refund of the amounts already paid to the Supplier.

The right of withdrawal applies to the purchased Product in its entirety. Therefore, if the Product consists of several components or parts, it is not possible to exercise the right of withdrawal for only part of the purchased Product.

In addition to the cases mentioned above (non-consumer customers and/or customers requesting an invoice), the right of withdrawal is excluded in the following cases, pursuant to Article 59 of Legislative Decree No. 21/2014:

• Orders for Products made to the customer's specifications or clearly personalized.

• Orders for Products that are liable to deteriorate or expire rapidly.

• Orders for sealed Products that are not suitable for return due to health protection or hygiene reasons and that have been unsealed after delivery.

With reference to the exclusions from the right of withdrawal listed above, the Buyer is specifically informed and acknowledges that Products "liable to deteriorate or expire rapidly" include all food products, as the characteristics and quality of such Products may be subject to alteration, including as a result of improper storage.

Therefore, for hygiene reasons and to protect Buyers, the right of withdrawal applies exclusively to Products purchased on the Website that can be returned to the Supplier and subsequently placed back on the market without posing any risk to consumers' health.

In cases where the right of withdrawal is excluded, the Supplier shall return the purchased Products to the Buyer, charging the Buyer for the relevant shipping costs.

If the order that the Buyer wishes to return includes complimentary products (where the order was placed during a promotional campaign offering free gifts), the Buyer must also return the complimentary products. These must also be returned in the conditions described above.

WITHDRAWAL FORM

Pursuant to Article 49, paragraph 1, letter h)

To the attention of:

Ciocomiti S.p.A.

Via F. Marchetti 187 - 38025 Dimaro Folgarida (TN), Italy

info@ciocomiti.com

I/We ______________________________________________ hereby give notice that I/we withdraw from my/our contract of sale of the following goods/services:

Ordered on: __________________ / Received on: __________________

Name of consumer(s): ______________________________________________

Address of consumer(s): ____________________________________________

Signature of consumer(s) (only if this form is submitted on paper):

Date: ______________________________________________